Booking & deposits
A £25 deposit is required to secure your booking. This is taken at the time of booking and deducted from the total cost of your service. The deposit is non-refundable for cancellations within 72 hours of the appointment, but can be applied towards a future booking if rescheduled with sufficient notice.
Payment & late fees
Full payment is due within 48 hours of receiving your invoice. Payments not received within this window incur a 20% late fee on the outstanding balance, rising to 40% if payment is still outstanding after 72 hours. Please pay promptly to avoid additional charges.
Weather & pricing
Our work depends on suitable weather conditions. If we arrive at the agreed location and the weather prevents us from working, we'll reschedule your appointment for a mutually convenient time at no extra cost. ZP Valets reserves the right to amend its pricing schedule or any quotation at any time without prior notice.
Preparing your vehicle
For interior valets, please have your car in a reasonable condition beforehand — remove excess items from the interior and boot, and keep personal belongings separate from anything you're happy for us to treat as rubbish. Items that appear to be rubbish may be disposed of. Please remove all personal belongings, money and valuables from your vehicle before any valeting service.
Liability & child seats
ZP Valets accepts no liability for the loss of, or damage to, personal belongings left inside a vehicle while it is being valeted. Child seats must be removed and refitted by the customer — for safety and legal reasons, we're unable to refit these under any circumstances. Please inspect your vehicle on completion and report any issues immediately so they can be resolved.